The Rental Start Date is when UPS is scheduled to deliver your order. The shipment should arrive on your selected date before 8:00 PM local time.
We recommend choosing a Rental Start Date so your order will arrive one to three days before your event.
The Rental End Date is when you must return your equipment to UPS.
We can generally ship for arrival as soon as the next business day if you place your order before 12:00 PM EST.
We recommend placing your hardware order at least two weeks before your Rental Start Date, to avoid expedited shipping and rush fees.
We recommend receiving your hardware at least one to three days in advance, depending on the number of POS stations. This will allow you and your team to review all hardware and complete testing and training before your event.
Your hardware will arrive fully charged and ready to use. When you have unpacked the hardware, you only need to plug it in, turn it on, and sign in to your Square account to start accepting payments.
Your order must be submitted to UPS for return on or before your Rental End date. You may either drop it off at a UPS Store(https://www.theupsstore.com/locations) or schedule a UPS pickup with Fello at least one business day in advance.
Your order total reflects round-trip shipping costs, and we include pre-paid return labels with the hardware.
If you lose your return labels, please contact our Fello Success Team at [email protected], and we can send replacements.
Comes with a 9.7” iPad, Square Stand 1st Gen (which has a built-in Swipe Reader), and Contactless & Chip Reader with Dock for accepting Chip and Tap card payments (such as Apple or Google Pay),
A newer and faster version of the Square Stand, which comes with a 10.2” iPad. It has a built-in Contactless & Chip Reader and attached Swipe Reader. This hardware must be powered at all times.
Identical to the Square Stand for Contactless and Chip. It also includes a Cash Drawer and Receipt Printer for a lower bundled cost than choosing these items separately.
An all-inclusive piece of hardware designed by Square that does not use an iPad. It includes a Swipe Reader, Contactless & Chip Reader, and dual display screens (one for the merchant and one for the customer). This hardware must be powered at all times.
It does not have built-in 4G service, which must be provided by a separate Mobile Hotspot.
Comes with an iPad Mini and a case that holds both a Swipe Reader and Contactless & Chip Reader.
Comes with an iPad Mini and a case that holds both a Swipe Reader and Contactless & Chip Reader. This bundle also includes a Bluetooth Barcode Scanner for a lower bundled cost than choosing these items separately.
A compact, multi-functional piece of hardware designed by Square that does not use an iPad. The Terminal has a built-in Swipe Reader, Contactless & Chip Reader, and Receipt Printer.
It does not have built-in 4G service, which must be provided by a separate Mobile Hotspot.
We offer several models of iPads & iPhones, which all include a Swipe Reader, Case, and Charger.
We offer a variety of accessories to be paired with the hardware listed above:
Receipt Printers can provide a paper order receipt for customers. Square also offers the option to email or text a customer receipt after each transaction.
The Kitchen Printer can provide a separate order preparation paper ticket for kitchen/warehouse staff.
The Cash Drawer is electronically operated and connected to your POS system via USB. The Drawer automatically pops open when a cash transaction is made and can also be opened and closed manually with a key.
The Cash Box is a non-electronic, secure metal box. The Box can only be opened and closed manually with a key.
Scanners are used to scan pre-registered Universal Product Codes (UPCs or Barcodes) for quicker item processing and checkouts. These accessories cannot scan QR Codes or other 2D Barcodes.
The Battery Pack is a smaller unit that allows for the charging of up to two units and can provide power for mobile setups.
The Power Station is a larger unit that allows for the charging of multiple units and can provide all-day power for stationary setups.
The Cradle Router provides a WiFi connection for up to seventy-five devices within a 300-foot radius. These units can be used in place of or in support of existing WiFi and 4G connections
ACCESSORY | CONNECTION | Square | Square | Square | iPad Mini with L7 | iPad or |
---|---|---|---|---|---|---|
Contactless & | USB or | N/A | N/A | N/A | ||
Receipt Printer | USB | N/A | ||||
Receipt Printer | Bluetooth | N/A | ||||
Mobile Receipt | Bluetooth | N/A | ||||
Cash Box | N/A | |||||
Cash Drawer | USB | |||||
Barcode Scanner | USB | |||||
Barcode Scanner | Bluetooth | |||||
Anker Battery | USB | |||||
Portable Power | Bluetooth | |||||
Cradle Router | N/A |
Reduces the cost for any damaged or stolen equipment. It is highly recommended for rentals with large quantities and/or where staffing is outsourced.
All Square Hardware can connect to an existing WiFi network; however, not every venue has reliable WiFi. By adding 4G/LTE Data to your order, the iPads you receive will each have an independent cellular connection, so you won’t need to rely on WiFi.
Fello will configure your Square app with custom pricing, images, and inventory information. This service is $100.00/hour and will be billed by Fello after work is completed. The number of hours required varies based on the scope of work.
Hire on-site support to assist with hardware setup/breakdown, troubleshooting, and Square POS training. This service is $1,500.00 per 8-hour day with a two-day minimum. Details and additional days for this service will be arranged with the Fello Success team after checkout.
Any Desktop Point of Sale Kits must be plugged in to utilize all payment processing methods (Swipe, Chip, & Tap) but may still have limited Swipe functionality when not connected to a power source.
Any Mobile Point of Sale Kits and iPads/iPhones (paired with Readers) can utilize all payment processing methods (Swipe, Chip, & Tap) without a power source, but may need to be recharged during or after each event day.
All of our hardware ships fully charged, although a slight loss of battery may occur in transit.
USB-connected accessories must be connected to the Kits and powered by their connection cables. Bluetooth-connected accessories can be connected wirelessly.
In most cases, the hardware will come with a USB Accessory hub or built-in USB ports, connecting all accessories to the Kit.
All of the devices are capable of connecting to an existing on-site WiFi network.
If you will not have WiFi available at your event, you may select 4G/LTE (or Mobile Hotspot) to have hardware that is capable of connecting to the internet via a cellular data connection.
The Square Register and SquareTerminal can also be hardwire-connected directly by choosing an Ethernet Hub.
Basic setup instructions can be found on Square's website here. If you still need more help, our Fello Success Team can be reached at [email protected] or (888) 528-6288, option 2.
Please contact our Fello SuccessTeam at [email protected] or (888) 528-6288, option 2. We can provide technical support and ship replacement equipment if needed.
Please sign in to your Square account first, and then use the link below.
https://squareup.com/help/us/en/contact?panel=D66C7E779CE1&skip_unit_select=true
The link below, as well as Square Support resources, will help you to get started.
https://squareup.com/help/us/en/article/5123-square-get-started-guide
Please use the link below for this service.
https://www.squareonboarding.com/premium-package
Need help with a larger rental or have questions?
Contact a hardware rental specialist at Fello here or by calling 888-528-6288.
Flying Connected, Inc., d/b/a FELLO
Website Privacy Policy
Last Updated: November 26th 2018
Flying Connected, Inc. d/b/a FELLO ("FELLO") is committed to safeguarding information provided by users of its web site [https://www.fello.com]. People have different privacy concerns. This Privacy Policy is not a contract, nor does it create any legal rights. Providing information to FELLO is voluntary. This Privacy Policy is designed to make it clear about what information we collect, so that you can make meaningful choices about how it is provided. Your use of the site constitutes after the effective date of your acceptance of this Privacy Policy.
Why We Need Your Information
FELLO rents tablets and other mobile devices to individual and corporate clients. Therefore, we need some personal information in order to help you register on our web site, contact you about your account, ask you for feedback, send you newsletters and updates about our services, and respond to your requests for information. We will not send your personal information to anyone.
The Information We Collect
In order to help users get the most out of our services, we collect user-submitted personally identifiable information when you use the site. Such information may include your name, password, postal code, email address, and phone number for communication purposes. Information may be submitted to the FELLO website or via phone or email.
As detailed in the "Data Transmission and Storage" section below, we use Secure Socket Layer (SSL) encryption on any page of the site where we ask you to submit personally identifiable information and encrypt all such information for safe storage in our system.
We also gather non-personally identifiable information when you use the site. Such data is compiled in aggregate and includes things like the referring URL and the type of browser you may be using to access the site. This data is used to better understand and enhance the user experience on the site.
Your Choice to Opt-Out
FELLO may send you email communications periodically detailing new features or promotions on the site. You may unsubscribe from these messages by using the link at the bottom of the email. We may also send you email messages about the status of your account or any notices as required by law. You may not opt-out of receiving these administrative emails so long as you continue to use this voluntary service. If you wish to terminate your account, please contact us.
Data Transmission and Storage
FELLO is committed to keeping your information private and secure. Once information has been collected, we encrypt sensitive data in our database for added security. FELLO also uses firewalls and hardware monitoring across our system to protect against unauthorized access.
Information Sharing
FELLO does not disclose or sell your personally identifiable information without your consent. However, we reserve the right to release non-personally identifiable information collected in aggregate.
Cookies
Cookies are files that your web browser stores on your computer when you visit a web site. We use cookies to track how often you visit our site and what pages you view. Sometimes we use third party cookies from other companies to help us improve the quality of our web services or to serve ads when you visit our website. Third party advertisers may use information about your visits (not your name, address, email address or telephone number) to this site and other sites to provide advertisements that may be of interest to you.
Minors
FELLO does not knowingly collect personally identifiable information from children under the age of 13. If you are under the age of 13, please do not provide your contact information or any other personally identifiable information to us. If you are the parent or legal guardian of someone under the age of 13 who may have provided us with information without your knowledge or consent, please contact us to have this information removed.
Legal Requests and Business Transfers
FELLO may disclose personal information when we believe such action is necessary to comply with the law or enforce or apply our Terms of Service. In the event of a change in control of FELLO’s business, personal information may be exchanged as part of a merger, sale, or other business transfer. If such a transfer makes a material change to this Privacy Policy, we will notify you of any changes.
Password Security
Please remember to help keep the site secure by never sharing your username or password. If you think your password may have been compromised, please change it immediately or contact FELLO for additional assistance.
Linking to Third-Party Websites
FELLO may provide links to websites that are owned or operated by other companies ("third-party websites"). When you use a link online to visit a third-party website, you will be subject to that website’s privacy and security practices, which may differ from ours. You should familiarize yourself with the privacy policy, terms of use and security practices of the linked third-party website before providing any information on that website.
Privacy Policy Changes
FELLO reserves the right to change this Privacy Policy due to modifications to the site’s features and functionality. We will post any changes here and indicate the new effective date of the Privacy Policy at the top of the document. We encourage you to review the Privacy Policy for any updates while you are an active user of the site.
Contact Information
Questions regarding this Privacy Policy should be directed to the mailing address below.
Flying Connected, Inc. d/b/a FELLO
10 Park Place
Building 6-B, Suite 402
Butler, NJ 07405
(888) 528-6288
General: Hardware Insurance is an optional add-on which may be purchased through Fello’s Platform when you place an Order. Hardware Insurance provides limited coverage against repairable damage and theft of Covered Equipment (defined below) occurring during the Coverage Period (defined below). By purchasing Hardware Insurance, you agree to be bound to the terms and conditions of this Hardware Insurance Agreement (the “Agreement”), which are set forth herein. Hardware Insurance Fees shall be fully paid by you when you submit an Order containing a request for Hardware Insurance coverage. The Hardware Insurance must be purchased before your Order ships.
Defined Terms: Capitalized/boldfaced terms used but not defined in this Agreement shall have the meanings given to them in the Master Rental Agreement (above). All terms defined in the Master Rental Agreement are incorporated herein by reference.
Incorporation of this Agreement Into the Master Rental Agreement: This Agreement shall form a part of, and be subject to, the Master Rental Agreement. In the event of a conflict or inconsistency between this Agreement, the Master Rental Agreement and any other agreement entered into by you and Fello, the terms, provisions and intent of the Master Rental Agreement shall govern.
Coverage Period: Hardware Insurance covers the period that you are in possession of Fello’s Covered Equipment. Coverage begins when you accept the Covered Equipment from the Shipping Carrier at the time of delivery and coverage ends upon the earlier of: (i) 11:59 P.M. on the Rental End Date; (ii) your submission of the Equipment to the Shipping Carrier (for the return shipment to Fello); or (iii) termination or expiration of this Agreement as provided herein (the “Coverage Period”).
Covered Equipment Items; Fees; Deductibles: The items which are eligible for coverage (“Covered Equipment”) are indicated in the Fee Schedule (Appendix A) together with the applicable Hardware Insurance Fees and Deductibles (Appendix A). Fello reserves the absolute right, in its sole discretion, to amend the list of Covered Equipment and the Hardware Insurance Fees and Deductibles at any time, without notice to you. However, the Covered Equipment, Hardware Insurance Fees and Deductibles provided as of the date you enter into this Agreement shall be applicable during the Coverage Period.
Repairable Damage to Covered Equipment: Hardware Insurance covers instances where Covered Items become damaged during the Coverage Period and the damage is repairable; and
Theft of Covered Equipment: Hardware Insurance protects against the theft of Covered Equipment that occurs during the Coverage Period and is supported by a timely filed police report.
Equipment damage or failures caused by acts of God, fire, flood, explosions, war, terrorism, strikes, embargos, acts of the government, military authority or the elements
Abuse, misuse or improper use, improper installation, water damage or Renter or third party negligence;
Damages to Covered Equipment’s software or Operating Systems;
Pre-existing defects or operational failures of the Covered Equipment;
Cracked displays, unless the cracked display(s) are the result of normal wear and tear to the Covered Equipment, or a defect in parts or manufacturing;
Equipment which is not described in the Fee Schedule as “Covered Equipment”;
Covered Equipment which Fello determines is unable to be repaired and will require replacement; and
Damage Claims: After the Rental Period, you are required to return Equipment to Fello. When the Equipment is received, Fello’s inventory team conducts an assessment of the returned Equipment during the Return Inspection Period, including whether Equipment has been damaged and whether the damaged Equipment is repairable. Notwithstanding the exclusions set forth in Section 7 above, Covered Equipment which is deemed to have been damaged and is capable of being repaired will qualify for coverage, in which case you will be charged the amount of the applicable deductible in the Final Invoice instead of the Replacement Cost. However, if the Covered Item cannot be repaired and requires replacement, you will be charged the Replacement Cost.
Theft Claims: In the event of the theft of Equipment, Renter must file a police report within twenty (24) hours of the alleged theft. Renter’s failure to provide Fello with a copy of a timely filed police report shall result in denial of the theft claim. Renter shall also submit any proofs it has of the theft (including, for example, evidence of break-ins, affidavits, and other evidence that would tend to support the claim). Fello may request additional evidence and supporting documentation of the alleged theft. Fello shall have until the expiration of the Rental Inspection Period to make a determination as to whether a bona-fide theft claim has been submitted and based upon the evidence provided by Renter to Fello, whether coverage shall be granted. If Fello grants the theft claim, then you will be charged the applicable Deductible Fee in the Final Invoice, in lieu of Replacement Costs. However, if your theft claim is denied for any reason, then the Replacement Costs shall be charged.
Coverage Determination by Fello: Fello shall have full discretion and authority to interpret all terms and provisions of this Agreement and to make a final determination pertaining to Renter’s eligibility for coverage.
Termination; Effect of Termination: Fello shall have the right to terminate this Agreement if you are in breach of any provision contained in this Agreement, the Master Rental Agreement or any other agreement between you and Fello, and you fail to cure the breach within thirty (30) days of notice thereof. Notwithstanding the foregoing, Fello shall have the right to immediately terminate this Agreement without notice if the Master Rental Agreement is terminated for any reason.
Severability: Each provisions and term of this shall be interpreted in such manner as to be effective and valid under applicable law, but if any provision or term of this Agreement shall be held to be prohibited by or invalid under such applicable law, then, such provision or term shall be ineffective only to the extent of such prohibition or invalidity, without invalidating or affecting in any manner whatsoever the remainder of such provisions or term or the remaining provisions or terms of this Agreement.
Assignment: Fello may assign this Agreement without notice to Renter. Renter may not assign this agreement.
Limitations Period: No action or claim arising under or in connection with this Agreement, regardless of the type of claim, may be brought by Renter more than one (1) years after Renter becomes aware of or should reasonably have become aware of the occurrence of events giving rise to the cause of action.
Third-Party Beneficiaries: Anything to the contrary notwithstanding, nothing in this Agreement is intended, nor shall be deemed, to confer upon any person or legal entity other than Us or You, and our respective successors and assigns as may be contemplated by this Agreement, any rights or remedies under this Agreement.
Governing Law: The parties agree that this Agreement will be governed by the laws of the State of New Jersey without regard to any conflict of laws principles
Dispute Resolution: The Parties agree that all disputes between the Parties with respect to this Agreement shall be resolved using the Dispute Resolution procedure set forth in Section 55 of the Master Rental Agreement.
Entire Agreement: This Agreement and all exhibits to this Agreement constitute the entire agreement between the Parties and supersede any and all prior negotiations, understandings, representations, and agreements.